We, Popaball Limited, are committed to protecting and respecting your privacy.
This policy (together with, if any, our Terms of Website Use and Website Acceptable Use Policy) set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website at popaball.co.uk (our Site) you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (Act), the data controller is Popaball Limited of Studios 4-6, Benfield Business Park, Benfield Road, Newcastle, NE6 4NQ.
Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, subscribe to our newsletter or to another service provided by us, search for a product, place an order on our Site, post a comment on our Site, participate in any discussion boards and other social media functions on our Site, enter a competition, promotion or survey and when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number.
Information we collect about you. With regard to each of your visits to our Site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about: other goods and services we offer that are similar to those that you have already purchased or enquired about (e.g. new product releases) or that we otherwise feel may be of interest to you; and promotions we run on goods and services we offer (e.g. discounts being provided on particular goods/services or during limited periods);
potentially, to permit selected third parties to provide you with information about goods or services of ours we feel may interest you. Where we permit selected third parties to use your data, they will contact you only if you have consented to this;
to notify you about changes to our service; and
to ensure that content from our Site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our Site safe and secure; and
to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. Unless you have consented to us permitting selected third parties to provide you with information about goods or services we feel may interest you, we will not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 women have clicked on an advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target; and
analytics and search engine providers that assist us in the improvement and optimisation of our Site.
We may disclose your personal information to third parties:
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if Popaball Limited or substantially all of its assets is acquired by a third party, in which case personal data held about customers will be one of the transferred assets; and
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, to enforce or apply our Terms and Conditions, Terms of Website Use (if any) or Website Acceptable Use Policy (if any) or any other agreements or to protect the rights, property, or safety of Popaball Limited, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will usually inform you (before collecting your data) what data we will collect and how we intend to use/disclose it.
If you are not already receiving marketing communications regarding new and related products, promotions, discounts, etc, we will only start to send you these if you tick the checkbox relating to our sending you offers during ordering (or otherwise agree to this e.g. by signing up to receive our mailings).
If you are already receiving marketing communications, you can opt out of these at any time by: (a) clicking the unsubscribe button on the next email you receive; or (b) unticking the checkbox relating to our sending you offers during your next order. You can also exercise the right at any time by contacting us by post to our address given above or by e-mail to email@example.com.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
You have the right to access information held about you. If you wish to do so, to enable us to readily identify your request, we would ask that you contact us by post to our address given above or by e-mail to firstname.lastname@example.org marking your communication "subject access request". However, you do not have to follow this formal process to make your request and have the option to, for example, do so verbally. Depending on the nature of the request, we may charge a reasonable administrative fee to meet our costs in providing you with details of the information we hold about you.